Appointment requests: We will do our best to accommodate your preferred date and time, subject to availability. While appointments are often booked 2–3 weeks in advance, cancellations do occur and earlier appointments may become available. We recommend submitting your booking request, even if your preferred date is not currently available.
Confirmation: Your appointment is only confirmed once you have received written confirmation from our team. As consultations are strictly by appointment, we are unfortunately unable to accommodate walk-in patients.
Consultation time: Please allow approximately 1 hour for your consultation.
Contact lenses: If you wear contact lenses, please arrive for your appointment without wearing them, unless our team has advised you otherwise.
Consultation fees: A general consultation for new patients is approximately R2,600, excluding any additional scans or tests that may be required. If additional investigations are necessary, these will be discussed with you and quoted accordingly.
Payment: Consultation fees are payable in full on the day of your appointment. We accept Amex, Visa and Mastercard.
Medical aid: We are a private cash practice and do not submit claims directly to medical aids. You are welcome to submit your account to your medical aid for reimbursement.
Medical aid reimbursement: Our fees may be higher than your medical aid's reimbursement rates, and any shortfall remains the patient's responsibility. If you have questions about your benefits or cover, we recommend contacting your medical aid directly before your appointment.
Changes or cancellations: We understand that plans can change. If you need to cancel or change your appointment, we kindly ask that you give us at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice, or missed without notice, may incur a R770 late cancellation or no-show fee.
Appointment changes: On occasion, we may need to reschedule an appointment due to changes in the doctor's schedule or unforeseen circumstances. While we will always do our best to provide a suitable alternative, we cannot accept responsibility for costs such as travel expenses or loss of income resulting from a rescheduled appointment.
