Appointment requests: We will do our best to accommodate your preferred date and time, subject to availability. Appointments are often booked 2–3 weeks in advance, but cancellations do occur and earlier appointments may become available, so we recommend submitting your request even if your preferred date is not currently available.
Confirmation: Your appointment is only confirmed once you have received written confirmation from our team by e-mail, SMS or WhatsApp. Consultations are strictly by appointment, so we are unfortunately unable to accommodate walk-in patients.
Consultation time: Please allow approximately 1 hour for your consultation.
Eye drops and driving: Your pupils may be dilated with eye drops during your examination, which can blur your vision for a few hours. We recommend that you do not drive yourself home after your appointment.
Contact lenses: If you wear contact lenses, please arrive without wearing them, unless our team has advised you otherwise. Please bring your lenses and your glasses with you.
What to bring: Your ID, medical aid card (if applicable), current glasses, a list of your medication and any referral letter or previous eye test results.
Consultation fees: A general consultation for new patients is R2,600, excluding any additional scans or tests that may be required. If additional investigations are needed, these will be discussed with you and quoted accordingly.
Payment: Consultation fees are payable in full on the day of your appointment. We accept Visa, Mastercard and American Express.
Medical aid: We are a private cash practice and do not submit claims directly to medical aids. You are welcome to submit your account to your medical aid for reimbursement. Our fees may be higher than your medical aid's reimbursement rates, and any shortfall remains your responsibility. If you have questions about your benefits or cover, we recommend contacting your medical aid before your appointment.
Changes or cancellations: We understand that plans can change. If you need to cancel or change your appointment, please give us at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice, or missed without notice, may incur a R770 late cancellation or no-show fee.
Rescheduling by the practice: Occasionally we may need to reschedule an appointment because of changes to the doctor's schedule, theatre commitments or unforeseen circumstances. We will always do our best to offer a suitable alternative, but we cannot accept responsibility for costs such as travel expenses or loss of income resulting from a rescheduled appointment.
Booking for someone else: If you are booking for a child under 18, please complete the form as the parent or legal guardian.
Your information: The details you submit are used only to arrange your appointment and are handled in line with our POPIA Notice and Privacy Policy, available on our website. Please do not include detailed medical information in this form; we will ask for it when you complete your patient intake form.
